Returns & Refunds

Shop with Confidence. We're Here to Help.

At SOFXO, we want every beauty purchase to bring confidence, satisfaction, and joy to your everyday routine.

Whether you're exploring skincare essentials, makeup products, or beauty tools and accessories, your shopping experience matters to us.

If something isn't right with your order, our customer care team is here to help you find the appropriate solution.

Our 30-Day Return Policy

If you're not satisfied with your purchase, you may request a return within 30 days of receiving your order.

Under our standard return policy, eligible returns are free of charge, and accepted returned items will be refunded.

To qualify for a standard return, beauty and personal care products must generally be unused, unopened, and in their original packaging, with any hygiene seals intact.

For hygiene and safety reasons, opened or used cosmetics, skincare products, and certain personal care items may not be eligible for return unless they arrive damaged, defective, or incorrect, or a return is otherwise required by applicable law.

Please note that original shipping charges are non-refundable, except where otherwise required by applicable law.

Certain promotional orders, including Black Friday and other special offers, may be subject to different return conditions. Please review the applicable promotional terms before placing your order.

How to Request a Return

To begin a return, please email:

support@sofxo.com

Include your order number and the item you would like to return.

Our team will review your request and provide the appropriate return instructions and return label for eligible returns.

Please contact us before sending any item back so that your return can be handled correctly.

Damaged or Defective Items

We understand how important it is for your beauty products to arrive in proper condition.

If your order arrives damaged or defective, please contact us within 14 days of delivery.

Email support@sofxo.com with:

• Your order number

• A clear photo showing the damage or defect

• The email subject line: DAMAGED

Our team will review the information and advise you on the next steps, which may include a replacement, return, or refund, as appropriate.

This reporting timeframe does not limit any rights you may have under applicable consumer protection laws.

Missing or Incorrect Items

If an item is missing from your order or you receive an incorrect product, please contact support@sofxo.com with your order number and the subject line:

MISSING ITEM

Please include a brief description of the issue so our team can assist you.

Please note that some orders may be delivered in separate shipments.

Beauty & Personal Care Product Considerations

For hygiene and product safety, certain beauty and personal care items require special handling.

We recommend inspecting your products upon delivery and contacting us promptly if you notice damaged packaging, broken seals, incorrect items, or other product concerns.

Please do not use products that appear damaged, contaminated, or otherwise unsafe.

Our customer care team will help determine the appropriate resolution based on the product condition, our return policy, and applicable consumer protection laws.

Purchases from Other Retailers

If you purchased a SOFXO product from an authorized third-party retailer, please contact the original retailer directly regarding returns or exchanges.

Returns for purchases made through other retailers are generally subject to the original retailer's policies, without limiting any applicable legal rights.

We're Here to Help

At SOFXO, we believe thoughtful customer care goes beyond the purchase.

Our goal is to make your beauty shopping experience simple, transparent, and enjoyable from start to finish.

For questions about returns, refunds, damaged products, or missing deliveries, please reach out to us.

Email: support@sofxo.com

SOFXO — Beauty Beyond the Purchase.