Shipping & Delivery
Shipping & Delivery
Your Beauty Essentials, Carefully Delivered.
At SOFXO, we believe a great beauty shopping experience should be simple, enjoyable, and reassuring, from the moment you discover your favorite products to the day they arrive at your door.
Whether you're refreshing your skincare routine, exploring makeup essentials, or discovering new beauty tools and accessories, we're committed to making your delivery experience as smooth and convenient as possible.
Below, you'll find everything you need to know about our shipping and delivery process.
Order Processing
Once your order has been placed and payment has been confirmed, it enters our order verification, quality checking, and packaging process.
Orders are typically forwarded for dispatch within 72 hours.
We take care in preparing beauty and personal care products for shipment to help ensure they are properly packaged for transportation.
Please note that order processing time and shipping transit time are separate.
Estimated Delivery Times
Our estimated standard delivery times are:
| Destination | Estimated Delivery |
|---|---|
| United States & Canada | 2–4 weeks |
| United Kingdom & Europe | 2–4 weeks |
| Australia & New Zealand | 2–4 weeks |
| Other International Destinations | 2–5 weeks |
These estimates apply to in-stock products and may vary due to customs processing, local delivery conditions, carrier operations, or higher order volumes.
Please note that delivery times are estimates and are not guaranteed.
Shipping Protection
For orders shipped using our insured shipping service, if a package is lost during delivery or arrives damaged, we can arrange a replacement at no additional cost when sufficient supporting evidence is provided.
We understand the importance of receiving your beauty products in proper condition and encourage you to inspect your order upon delivery.
Priority insured shipping receives priority in our order processing queue; however, final delivery times may be similar to standard shipping.
Order Tracking
Once your order has been dispatched and tracking information becomes available, you can follow your shipment online.
Tracking updates may take several days, and in some cases up to a week, to appear after dispatch.
You may track your package at:
Multiple Shipments
Some orders may arrive in separate packages because products may be dispatched from different warehouse locations.
If your beauty essentials arrive separately, please allow additional time for the remaining shipment.
Tracking information may be provided separately for each shipment when available.
Order Changes
Need to update your order?
Please contact support@sofxo.com within 24 hours of placing your order.
We will do our best to accommodate requests to update your shipping details or modify your order before shipment.
Once an order has entered the shipping process, changes may no longer be possible.
Need Assistance?
At SOFXO, we believe thoughtful customer care is an essential part of every beauty shopping experience.
Our customer support team is here to assist with shipping questions, tracking updates, delivery concerns, and order-related inquiries.
Email: support@sofxo.com
SOFXO — Your Beauty Essentials, Delivered with Care.